Last updated: 11 October 2026
Allure Residence (“we”, “us”) runs allureresidence.com and offers family stays in DHA Rahbar, Lahore. This policy explains what personal information we collect and how we use it.
What we collect
- Booking details you send us: your name, phone or WhatsApp number, email, dates, number of guests and any message, when you use our booking form, chat assistant, WhatsApp, phone or email.
- Identity documents: a copy of the lead guest’s CNIC or passport, which we require before check-in for safety and security.
- Payment records: the amount, date and method of your advance and balance payments. We do not collect or store card numbers on this website.
- Website usage: basic technical data (such as browser type and pages visited) collected by our hosting, security and analytics tools, and small cookies needed for the site to work.
How we use it
- To answer your enquiries and manage your booking and stay.
- To verify guests, keep our homes and neighbours safe, and meet legal requirements.
- To keep records of payments.
- To improve our website and services.
We do not sell your personal information.
Sharing
We only share information where needed to provide your stay or where the law requires it, for example with our caretaker for check-in, or with authorities if legally requested. Messages you send through WhatsApp are also handled by WhatsApp under its own privacy policy, and bookings made on Airbnb are covered by Airbnb’s privacy policy.
Security cameras
CCTV cameras cover the exterior and entrances of our homes for security. There are no cameras inside private living areas.
How long we keep it
We keep booking and payment records for as long as needed for our records and legal obligations, and ID copies only as long as needed for the stay and any related security matter.
Your choices
You can ask us to see, correct or delete your personal information, subject to any records we must keep by law. Contact us on WhatsApp at 0335-2233336 or email info@allureresidence.com.